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Kent Phillips
Kent Phillips

594 Followers

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Mar 24

Kaiseki — Buy The Fu%king Pivot

TL:DR; This is a summary of the latest Arthur Hayes article titled ‘Kaiseki’ which highlights the current global banking crisis and what’s likely to happen ahead. What are the implications of the Federal Reserve’s new Bank Term Funding Program (BTFP)? The answer is that BTFP also stands for Buy The Fu%king Pivot — more money printing is coming along with inflation. Ever since the…

Bitcoin

10 min read

Kaiseki — Buy The Fu%king Pivot
Kaiseki — Buy The Fu%king Pivot
Bitcoin

10 min read


Oct 15, 2020

There is no Such Thing As a ‘Win-Win’ Negotiation

Chris Voss is arguably the world’s leading expert on negotiation. In his book, Never Split the Difference, he highlights counter-intuitive tactics and strategies that he learned from his 24 years in the FBI Crisis Negotiation Unit. I used to believe that Think Win:Win was the most effective strategy for negotiations…

Negotiation

5 min read

There is no such thing as a “Win-Win” negotiation. Tips and Tricks for Negotiations with Chris Voss
There is no such thing as a “Win-Win” negotiation. Tips and Tricks for Negotiations with Chris Voss
Negotiation

5 min read


Sep 23, 2019

Growth & Upsell Strategies — B2B SaaS Customer Growth Fundamentals

A VP of Customer Success at a Silicon Valley SaaS company recently told me that his CEO and board of directors are not OK with 30% annualized growth. To reach their IPO and revenue objectives, they want 30–40%+ annualized growth. …

Customer Success

4 min read

Growth & Upsell Strategies — B2B SaaS Customer Growth Fundamentals
Growth & Upsell Strategies — B2B SaaS Customer Growth Fundamentals
Customer Success

4 min read


Sep 20, 2019

Account Success Plans — B2B SaaS Customer Growth Fundamentals

Account Success Plans are the nucleus and ❤️ of every successful customer relationship. Often the customer’s success plan is not written down or clearly defined for everyone in the company. If we don’t know the ‘why’ for a customer or how we add value to their business we’re in trouble. …

Customer Success

3 min read

Account Success Plans — B2B SaaS Customer Growth Fundamentals
Account Success Plans — B2B SaaS Customer Growth Fundamentals
Customer Success

3 min read


Sep 16, 2019

Quarterly Business Reviews — B2B SaaS Customer Growth Fundamentals

Quarterly Business Reviews (QBRs) or Executive Business Reviews are an essential part of the customer journey in SaaS. QBRs help remind your customer why your solutions add value to their business and how you can help them in the future. Here is a blueprint on how to run effective QBRs…

B2b Customer Journey

5 min read

Customer Growth in SaaS — Quarterly Business Review Blueprint & Template
Customer Growth in SaaS — Quarterly Business Review Blueprint & Template
B2b Customer Journey

5 min read

Kent Phillips

Kent Phillips

594 Followers

Community Growth | Project Management. Mentoring & Meditation enthusiast. Good gift giver.

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