PinnedKent PhillipsDe-Dollarization: Why Investors are Concerned and Escape Routes: #BRICS, #Gold, #BTC & #ETHDe-dollarization is the talk of the town for the global investors and even local (wealthy) investor friends of mine who are seriously…Jan 22Jan 22
Kent PhillipsThere is no such thing as a “Win-Win” negotiation. Tips and Tricks for Negotiations with Chris VossChris Voss is arguably the world’s leading expert on negotiation. In his book, Never Split the Difference, he highlights counter-intuitive…Oct 15, 20201Oct 15, 20201
Kent PhillipsGrowth & Upsell Strategies — B2B SaaS Customer Growth FundamentalsA VP of Customer Success of a SaaS company in Silicon Valley recently told me that his CEO and board of directors are not OK with 30%…Sep 23, 2019Sep 23, 2019
Kent PhillipsAccount Success Plans — B2B SaaS Customer Growth FundamentalsAccount Success Plans are the nucleus and ❤️ of every successful customer relationship. Often the customer’s success plan isn’t written…Sep 20, 2019Sep 20, 2019
Kent PhillipsCustomer Growth in SaaS — Quarterly Business Review Blueprint & TemplateQuarterly Business Reviews or Executive Business Reviews are an essential part of the customer journey in SaaS. Too often I find myself or…Sep 16, 2019Sep 16, 2019
